DeepSummary
In this podcast episode, Karen Hurt and David Dye, a husband-wife team who are the CEO and President of Let's Grow Leaders, discuss their recent book 'Powerful Phrases for Dealing with Workplace Conflict' and the findings of their global survey on workplace conflict and collaboration. They share that 70% of respondents reported experiencing the same or higher levels of conflict compared to a few years ago, with reasons cited including mental health challenges, overwhelm, burnout, and poor management practices.
The discussion highlights how the pandemic and societal changes have contributed to increased workplace tensions, with factors like remote work dynamics, generational differences in leadership expectations, and the need for greater psychological safety and inclusion efforts. Hurt and Dye emphasize the importance of leaders developing skills to navigate these conflicts productively, such as practicing patience, open communication, and commitment to finding shared solutions.
They provide examples of powerful phrases that can foster connection, clarity, curiosity, and commitment in conflict situations, stressing the value of having courageous conversations to resolve issues and build trust within teams. Overall, the episode offers practical advice for addressing the evolving nature of workplace conflicts in a constructive manner.
Key Episodes Takeaways
- Workplace conflicts are on the rise, driven by factors like the pandemic's mental health impacts, burnout, understaffing, and poor leadership.
- Leaders need stronger skills to navigate evolving workplace dynamics, such as remote teams, generational differences, and demands for greater inclusion.
- Having courageous conversations through powerful phrases can build connection, clarity, curiosity and commitment to resolve conflicts productively.
- Active listening, exploring different perspectives, and making shared action plans are crucial for effective conflict resolution.
- Ongoing accountability and follow-up helps ensure conflict solutions are successfully implemented and maintain team trust.
- Managers must create psychologically safe environments that foster open communication and a sense of belonging.
- Addressing workplace conflicts proactively can unlock new ideas, better teamwork, and improved well-being for all.
- Developing conflict competence takes practice, but empowers teams to turn tensions into opportunities for growth.
Top Episodes Quotes
- “I really care about you. And I am sure that we can find an outcome that will be. Be good here.“ by Karen Hurt
- “What can I do to support you right now?“ by David Dye
- “If you can show up, really curious about possibilities, are there other alternative ways to think about this and really curious about what things are looking like from somebody else's point of view?“ by Karen Hurt
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Episode Information
The Action Catalyst
Southwestern Family of Podcasts
5/14/24
Karin Hurt and David Dye, the CEO and President, respectively, of Let’s Grow Leaders, dive into the findings of their book “Powerful Phrases For Dealing With Workplace Conflict”, including the REAL trends of workplace conflict and what’s driving it, the role of generational leadership styles, new world conflict vs old world conflicts, expectation violation, why silence is selfish, going with your G.O.A.T.s, scheduling the finish, having the courage to have the conversation, and contending with a "global staring contest with mortality".