DeepSummary
Katherine Maestas shares her journey from working multiple part-time jobs to becoming an area manager in property management. She emphasizes the importance of building community, connecting with people on a personal level, and showing genuine care. Katherine also discusses the role of mindset in overcoming challenges, drawing from her missionary experience and the lessons learned about resilience and effective communication.
Katherine delves into her approach to leadership, stressing the significance of extreme ownership and taking accountability for every aspect of her team and properties. She highlights the need to focus on people over products and maintain high standards of customer service and property maintenance, regardless of a community's amenities.
Katherine's story is one of personal growth and achieving her long-term goal of owning a BMW, which symbolized her journey from financial hardship to success. She shares the emotional significance of this accomplishment and how it reflects the choices she made in response to life's challenges.
Key Episodes Takeaways
- Building genuine personal connections and showing care for others is essential in building community and fostering positive relationships.
- Maintaining a positive and resilient mindset is crucial for overcoming challenges and achieving personal and professional growth.
- Effective leadership requires taking extreme ownership, accountability, and setting high standards for oneself and one's team.
- Prioritizing people over products and understanding their needs is key to providing excellent customer service and fostering loyalty.
- Achieving personal goals and success often involves perseverance, making intentional choices, and responding positively to life's challenges.
- Past experiences, such as missionary work or working in different industries, can impart valuable lessons and skills applicable to one's current profession.
- Maintaining high standards of property maintenance and care, regardless of amenities, is essential for resident satisfaction and retention.
- Personal growth and development often involve vulnerability, self-reflection, and a willingness to change behaviors and mindsets.
Top Episodes Quotes
- “People don't care about how much until they know about how much you care.“ by Katherine Maestas
- “You are not what happens to you, but you are how you choose to respond to what happens to you.“ by Katherine Maestas
- “If you can't have the mindset of a servant mindset, quite honestly, this industry is not for you.“ by Katherine Maestas
- “Listen, there was so much more involved than that than just trying to get people to listen to our message.“ by Katherine Maestas
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Episode Information
Boss Talks
Evan Happel
6/10/24
Through her conversation with host Evan Happel, Katherine delves into her techniques for building community, her take on effective leadership, and the importance of a proper mindset for overcoming challenges. Katherine candidly shares her experiences, detailing how her missionary work taught her resilience and people skills, and how she applies these lessons in the property management field today.
Katherine emphasizes the need for genuine care in interactions — whether it's in her professional life, connecting with her team, or showing hospitality in her home. Her story is also one of personal growth, illustrating how she overcame significant hardships and achieved her long-term goal of buying a BMW. Katherine's philosophy centers around taking extreme ownership and focusing on people over products.
The episode is a treasure trove of insights for anyone looking to excel in their career, be it in property management or any other field. Katherine's story will inspire you to face your challenges head-on and achieve your goals. Make sure to tune in and hear all about Katherine's incredible journey and the lessons she's learned along the way.
00:00 Welcome to Boss Talks
00:04 Introducing Katherine Maestas
00:53 Host Introduction and Community Boss
01:20 Katherine's Journey in Property Management
03:58 Building Community and Personal Connections
08:49 Hospitality and Personal Life
11:53 Mindset and Overcoming Challenges
24:02 Transition to Property Management
29:11 Gym Management and Maintenance
30:03 Importance of Property Care
32:10 Resident Expectations and Community Standards
38:03 Leadership and Extreme Ownership
44:19 The Role of Customer Service
47:08 Achieving Personal Goals
52:24 Reflection and Gratitude
53:51 Conclusion and Future Episodes
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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.