DeepSummary
The episode features a conversation between Matt Abrahams and Celine Teoh, where they discuss the value of emotions in communication. Teoh shares her experience as a facilitator of the 'Interpersonal Dynamics' course at Stanford Graduate School of Business, also known as 'touchy feely.' She emphasizes the importance of being aware of one's emotions and how they influence communication and decision-making.
Teoh provides practical advice on how to incorporate emotional awareness in professional settings, such as starting meetings with a check-in round and being more specific when expressing feelings. She also highlights the significance of empathy in managing conflicts and building strong relationships in both personal and professional contexts.
Throughout the conversation, Teoh emphasizes the power of listening to understand others, finding commonalities, and connecting through shared emotions. She encourages listeners to reflect on their emotional states, seek feedback, and actively work on improving their communication skills to foster deeper connections and achieve greater interpersonal effectiveness.
Key Episodes Takeaways
- Develop greater emotional awareness and be specific when identifying and expressing emotions, as they serve as valuable data for decision-making and communication.
- Incorporate empathy and emotional expression in professional settings by starting meetings with check-in rounds or prompts that allow for vulnerability and sharing.
- Manage conflicts by maintaining a broad perspective, focusing on the overall relationship, and using strategies like Gottman's ratio of positive to negative interactions.
- Foster deeper connections by actively listening to understand others, finding common ground, and connecting through shared emotions.
- Continuously seek feedback, reflect on emotional states, and actively work on improving communication skills to enhance interpersonal effectiveness.
- Remember that people tend to recall how others made them feel more than specific words or details, emphasizing the importance of considering the emotional impact of communication.
- Learn from effective communicators who use techniques like storytelling, simplicity, and emotional expression to make their messages memorable.
- Embrace vulnerability and create opportunities for emotional expression in professional settings, as it can lead to stronger connections and better understanding among colleagues.
Top Episodes Quotes
- “Feelings are data, and in the rest of our logical lives we would never make decisions on bad or highly abstract data. But we'll do that with feelings.“ by Celine Teoh
- “I like to encourage my clients to expand their perspective and think about the relationship as a whole, as a container, and then go to Gottman's research that we also reference in interpersonal dynamics. Gottman found out that there's a five to one magic ratio of positive interactions to negative interactions in successful relationships.“ by Celine Teoh
- “People will remember how you made them feel. That's by Maya Angelou.“ by Celine Teoh
- “I think Steve Jobs comes to mind. He used passion, simplicity, storytelling to be memorable and so much emotion.“ by Celine Teoh
- “I think listening to understand, finding commonality and connecting through feelings.“ by Celine Teoh
Entities
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Episode Information
Think Fast, Talk Smart: Communication Techniques
Stanford GSB
3/26/24
Why deep connection with others starts by connecting more deeply with ourselves.
How are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it.
Teoh is a facilitator of the course Interpersonal Dynamics, one of Stanford Graduate School of Business’s most iconic classes. In her work with students and as a CEO coach, Teoh encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we’ll do that with feelings.”
In this episode of Think Fast, Talk Smart: The Podcast, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.
Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.
Episode Reference Links:
- Celine Teoh: Website
- Interpersonal Dynamics (Program at GSB Celine facilitates)
- Connect - Building Exceptional Relationships (Book by Carol Robin that Celine recommends)
- The Gottman Institute (Website for John Gottman, whose research Celine mentions and is referenced in the Interpersonal Dynamics course)
- Ep.77 - All the Feels: The Personal and Professional Power of Emotional Awareness: YouTube / Website
Connect:
- Email Questions & Feedback >>> thinkfast@stanford.edu
- Episode Transcripts >>> Think Fast Talk Smart Website
- Newsletter Signup + English Language Learning >>> FasterSmarter.io
- Think Fast Talk Smart >>> LinkedIn Page, Instagram, YouTube
- Matt Abrahams >>> LinkedIn
- Stanford GSB >>> LinkedIn & Twitter
Chapters:
(00:00:00) Introduction
Host Matt Abrahams introduces guest Celine Teoh and the episodes' focus on the value of emotions in communication.
(00:01:09) Discovering Self Through Interpersonal Dynamics
Overview of the Interpersonal Dynamics course at Stanford GSB, also known as "touchy feely"
(00:03:48) Integrating “Touchy Feely” in Logical and Action-Oriented Environments
Incorporating empathy and emotional connection in organizations that prioritize logic and action.
(00:05:47) Enhancing Connection and Empathy
Advice on building connections with others, including the importance of being clear and embracing vulnerability.
(00:08:36) Managing Conflict with Empathy
Approaching challenges and conflict at work in a way that maintains and strengthens relationships.
(00:11:29) Enhancing Empathy, Feedback, and Communication Skills
Guidance for improving empathy, seeking feedback, and honing communication skills.
(00:13:52) The Final Three Questions
Celine Teoh shares the best communication advice she has received, a communicator she admires, and outlines her first three ingredients for successful communication.
(00:17:07) Conclusion
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