DeepSummary
The episode starts with an introduction of the guest, Ashley Jenkins, a 24-year-old rising star in the multifamily industry who was awarded the '20 in their twenties' at NAA last year. Ashley shares her inspiring journey, starting from being a high school dropout working minimum wage jobs to becoming a leasing agent after a life-changing accident.
Ashley discusses her growth in the property management industry, from a leasing agent at a Class C property to a property manager at a Class A property, and her ambition to become a regional manager. She emphasizes the importance of personal growth and embracing every step of the journey.
Ashley highlights the need for cross-training in property management and the development of training programs for maintenance professionals. She is part of a project to establish a maintenance readiness training program in partnership with a local college, aimed at equipping maintenance staff with necessary skills and knowledge.
Key Episodes Takeaways
- Ashley Jenkins' inspiring journey from being a high school dropout to becoming a successful property manager in the multifamily industry.
- The boundless opportunities available in the multifamily industry, with various roles and career paths to explore.
- The importance of personal growth, embracing challenges, and being willing to start from the bottom and work your way up.
- The need for cross-training and understanding different roles within property management, including maintenance.
- The significance of developing and supporting maintenance professionals through dedicated training programs and career paths.
- The value of actively listening to residents and understanding their needs and concerns.
- The importance of building community, both personally and professionally, through volunteerism and involvement.
- The role of passion, dedication, and a willingness to learn and adapt in achieving success in the multifamily industry.
Top Episodes Quotes
- “Community, to me, is just so important because this is the place that I live, this is the place that my family lives and future children as well. And so I've always found it really important to give back to the community with my time.“ by Ashley Jenkins
- “And just being so fresh in the industry, looking for different avenues and support systems that we have for our maintenance teams, I feel that we're, I want to say, locking in those departments a little bit.“ by Ashley Jenkins
- “And being able to navigate and know the difference makes all of the difference a lot. And I'm going to tell you, 90% of the time, people just want to be heard.“ by Ashley Jenkins
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Episode Information
Boss Talks
Evan Happel
1/25/24
00:19 Introduction and Welcome
00:30 Meet Ashley Jenkins: A Rising Star
01:27 About the Host and Community Boss
02:00 Ashley's First Words and Impressions
02:44 Building Community: Ashley's Approach
03:55 Southern Hospitality and Food
05:59 Ashley's Love for Coffee
07:22 Unpacking Ashley's Inspiring Journey
09:28 Overcoming Obstacles: Ashley's Story
15:45 Ashley's Innovative Solution: Appliance Manager
19:46 The Role of a Property Manager
21:43 Career Aspirations and Growth in Property Management
23:24 Exploring the Boundless Opportunities in the Multifamily Industry
24:25 The Importance of Starting from the Bottom and Climbing Up
25:39 The Role of a Regional Manager and the Challenges it Entails
29:14 The Importance of Cross-Training and Understanding Different Roles
29:25 The Need for Maintenance Training and Development
43:44 The Impact of Maintenance Professionals on Resident Retention
44:48 Closing Remarks and Future Goals
Ashley Jenkins started her career without finishing high school and worked two minimum wage jobs. Following a crippling accident while coaching gymnastics, Ashley was faced with unprecedented challenges. Soon after the accident, a property manager offered her a position as a leasing agent which marked the start of her journey in the property management industry.
Ashley recounts her growth in the property management industry, first as a leasing agent in a Class C property, then as a property manager in a Class A property, and her ambition of becoming a regional manager. She acknowledges the importance of personal growth and the significance of every step in her career. She emphasizes the need for cross-training in property management, explaining the differences between class A, B, and C properties, and how each requires different skills and approaches.
Ashley also discusses the importance of maintenance professionalism in the industry and the development of training programs that equip maintenance staff with the necessary skills and knowledge. She is part of a project to develop a maintenance readiness training program in partnership with her local college and has even achieved her EPA certification to understand this segment better.
In conclusion, Ashley encourages listeners not to get discouraged by challenges and always seek growth. She also promotes the importance of learning, cross-training, and problem-solving in the property management industry. Her story offers inspiration to those at any stage of their career and emphasizes that anyone can be successful by embracing opportunities, being innovative, and staying focused.
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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.