The podcast episodes provided discuss the growing role of AI in customer service, highlighting how companies like Salesforce and Intercom are leveraging AI-powered solutions to enhance their customer support capabilities.
In the Mad Money w/ Jim Cramer 8/28/24 episode, the discussion focuses on Salesforce's new 'Agentforce' AI technology, which can handle a wide range of customer inquiries. Similarly, the Upstream with Erik Torenberg episode touches on Intercom's pivot towards AI-driven customer service and CEO Eoghan McCabe's belief in the potential of AI to transform the industry.
These examples demonstrate how AI is becoming a critical component of modern customer service, enabling businesses to provide more efficient and personalized support to their customers.