The conversation explores where the customer success organization should fit within the broader company structure and reporting lines, considering factors like company stage and leadership team composition.
Hankes discusses how Thrive Capital's organizational structure fosters autonomy, creativity, and psychological safety, enabling the team to make bold investment decisions and take a long-term perspective.
The conversation touches on how the introduction of a middle management layer can impact an organization's structure, hierarchy, and decision-making processes.
The podcast episodes cover various aspects of organizational structure, including how it impacts team dynamics, decision-making processes, and the overall functioning of a company.
Several episodes explore how organizations can adapt their structures to better leverage emerging technologies like AI and navigate different stages of growth, from early-stage startups to established enterprises undergoing transformations.
The episodes also examine the relationship between organizational structure and factors like culture, leadership transitions, and power dynamics, particularly from a feminist and social justice perspective.