DeepSummary
Cass Holland, a golf cart girl in Las Vegas, shares her experiences working in the service industry, including dealing with rude and creepy customers. She explains how she started her job and how she uses glitter as a 'hug repellent' to prevent unwanted physical contact. The discussion covers topics like inappropriate customer behavior, tipping culture, and strategies for handling difficult situations.
Drew Afualo and Cass delve into specific incidents involving problematic customers, such as a man who followed Cass to her car after closing, a group that wanted Cass to expose herself as part of a scavenger hunt, and an older man who constantly pestered Cass with his peanut-filled mouth. They also analyze a viral TikTok video where a customer yelled at a Jimmy John's employee for not accepting cash.
Towards the end, Cass offers advice for women working in the service industry, emphasizing the importance of maintaining a positive mindset, reminding oneself of one's intelligence, and practicing self-care activities after dealing with difficult interactions. Overall, the episode provides an insightful and humorous look into the challenges faced by service industry workers, particularly women.
Key Episodes Takeaways
- Working in the service industry, particularly as a woman, often involves dealing with rude, creepy, and inappropriate behavior from customers.
- Developing strategies like using glitter as a 'hug repellent,' deflecting with humor or oversharing, and maintaining a positive mindset can help navigate these challenging situations.
- Tipping culture and the concept of 'the customer is always right' can contribute to the mistreatment of service industry workers, as some customers feel entitled to behave poorly.
- Service industry workers often have to engage in emotional labor and 'acting' to appease customers, which can be mentally and emotionally taxing.
- Self-care practices, such as taking time for oneself and engaging in activities that promote well-being, are essential for service industry workers to cope with the demands of their jobs.
- Forming a supportive network with coworkers, where information about problematic customers can be shared, can help create a safer work environment.
- While humorous at times, the episode sheds light on the serious issues of harassment, misogyny, and lack of respect that many service industry workers, particularly women, face on a regular basis.
- The episode encourages listeners to be more understanding and respectful towards service industry workers, and to remember that they are human beings deserving of dignity and fair treatment.
Top Episodes Quotes
- “It's hard. Cause it's daily.“ by Cass Holland
- “Like, everything is, like, acting.“ by Cass Holland
- “Just remember that you're smarter than them.“ by Cass Holland
- “You have to play dumb, though. Yeah, it's worked to my advantage before.“ by Cass Holland
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Episode Information
The Comment Section with Drew Afualo
Past Your Bedtime
3/6/24