The podcast episodes provided cover various aspects of the service industry, particularly the practices and dynamics surrounding tipping and employee experiences.

For example, the episode How to Navigate Tipflation (How much Should You Tip!?) discusses the evolving tipping culture and its impact on consumers and workers, while MAKE SURE THEY TIP YOU FIRST Ft. Cass Holland delves into the personal experiences of a service industry worker in the Las Vegas area.

Other episodes, such as Could reshoring hurt global trade? and Greatest Hits: Why Steve Jobs Stole from a Hotel to Build the Apple Store (and you should too), explore the broader context of the service industry, including its relation to global trade and customer experience principles.