DeepSummary
Alex Hormozi discusses the importance of understanding the difference between an insult and criticism when providing feedback to employees or team members. An insult attacks the person, while criticism points out a discrepancy between the desired behavior and the actual behavior. He emphasizes the need to frame feedback as an opportunity for improvement and provide clear directives on the desired behavior without assigning blame.
Hormozi shares a personal anecdote about an employee who became arrogant after a promotion. He explains how he addressed the behavior by framing the conversation around the employee's desire for recognition and respect from colleagues. The goal was to have the employee return to the humble, hardworking behavior that initially earned him the promotion.
Hormozi stresses the importance of having open and honest conversations with employees, focusing solely on their behaviors and avoiding discussions about intentions, motivations, or excuses. The objective is to increase the likelihood of desired behaviors and discourage undesired behaviors through clear communication and accountability.
Key Episodes Takeaways
- Understand the difference between an insult and constructive criticism when providing feedback to employees.
- Frame feedback as an opportunity for improvement and focus on desired behaviors without assigning blame.
- Have open and honest conversations with employees about their behaviors, avoiding discussions about intentions, motivations, or excuses.
- Align desired behaviors with the employee's goals and career aspirations to encourage buy-in.
- Reinforce desired behaviors through recognition and rewards, while addressing undesired behaviors through clear communication and accountability.
- Foster a culture of sincere candor and open communication to promote continuous improvement and a positive work environment.
- Lead by example and hold yourself accountable to the same standards you expect from your employees.
- Approach feedback conversations with empathy and a genuine desire to help employees grow and succeed.
Top Episodes Quotes
- “The difference between an insult and criticism is that an insult attacks a person. A criticism basically attacks a discrepancy or points out a discrepancy between desired and actual.“ by Alex Hormozi
- “I don't care why, I don't care about your motivation behind it, because you're going to make up a narrative about why you didn't do or why you did do it.“ by Alex Hormozi
- “Instead of talking shit behind someone's back, talk it to their face and focus purely on their behaviors, not on the blame or their intention or their motivation or their reason why or their excuses.“ by Alex Hormozi
- “This is an opportunity for improvement, because if you want to move up in this company, which I'm assuming you do, I want to help you do that.“ by Alex Hormozi
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Episode Information
The Game w/ Alex Hormozi
Alex Hormozi
6/24/24
"Instead of talking sh*t behind someone's back, talk it to their face." In this episode, Alex (@AlexHormozi) shares the valuable distinction between insult and critique and breaks down how to have tough conversations with your team when you're trying to get better together.
Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.
Timestamps:
(0:44) Life changing concept
(2:06) How do you give feedback without being insulting?
(4:30) Mock critique conversation
(7:10) Real story of someone who became an *sshole
(13:45) How this can make organizations stronger
(16:41) Closing remarks
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