Berner shares insights on leading and managing customer success teams, including fostering a customer-centric culture, recognizing and supporting team members, and enabling growth.
The podcast episodes provide valuable insights into various aspects of leadership and team management, highlighting the importance of fostering a collaborative, innovative, and employee-centric culture.
The episodes cover a range of topics, including building and scaling customer success teams A customer success masterclass | How to design, build, and scale a CS org | Stephanie Berner (LinkedIn), managing teams through challenging times Beyond Yoga Founder: How Starting a Side Hustle Ultimately Led to a $400 Million Dollar Exit to Levi's - Michelle Wahler, and leveraging diverse experiences and backgrounds to drive innovation EPISODE 194- Tackling Tech with Team Spirit: A Former Rugby Pro's Approach to AI Innovation.
The episodes also touch on the importance of work-life balance, empathy, and ethical considerations in leadership, providing a well-rounded perspective on effective team management.